Next Day* - Implies next working day if order is recieved before 2PM.
All orders placed before 2PM and paid for will be dispatched the same working day, if possible we will do our very best to ship any orders after this time which we often do regardless but this cannot be guaranteed unless confirmation is given by phone. Alternatively they will be dispatched the following working day.
All orders (with exception of accessories) will be shipped free of charge within the UK via DHL Express next (working) day delivery, please not that you will be required to sign for your package. Accessories will be dispatched using Royal Mail 1st Class Recorded Delivery free of charge.
International shipping costs are displayed clearly at checkout, the delivery cost for these orders will vary dependent upon the receiving country. International orders may take up to 5 working days to be delivered and also be liable to customs duties.
If you are not at home at the time of delivery there may be an attempt to deliver to a neighbour. A card will be left informing you that an attempt has been made to deliver the Goods and if left with a neighbour this should be noted on the card. The receiver can either collect the parcel from their local DHL office or arrange another delivery.
Additionally you may now collect your parcel at one of the local DHL service points at your own convenience.
DHL Express Deliveries - Customer Service +44 (0) 844 248 0844 - Opening Times: 24 hours a day, 7 days a week
Please note: if you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happening, we reserve right to ask the customer to pay the returning charge plus an additional cost for redelivery before we are able to re-dispatch the item to you.
When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage and the contents if possible before you accept the delivery, Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively you may sign for the goods as 'UNCHECKED' at the time of accepting delivery, you meanwhile accept that the order is completed.
All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify, should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.
Following a successful transaction you will be notified when your order has been dispatched and provided with a tracking number, if you do not receive a tracking number within 24 hours of completing your purchase we ask that you first check your email "Junk/Spam" folder and failing to contact us via the information provided through our 'Contact Us' page.