UK Sales & Support: 0203 441 3511

Shipping & Delivery

 

UK Next Working Day Delivery

Free on all orders (except for accessories)

  • All orders placed before 2 PM and paid for will be dispatched the same working day.
  • Shipped via DHL Express next (working) day delivery.


 

Shipping for Accessories

Free on all orders

  • All orders placed before 2 PM and paid for will be dispatched the same working day.
  • Shipped via Royal Mail 1st Class Recorded Delivery.


 

International Delivery

  • All orders placed before 2 PM and paid for will be dispatched the same working day.
  • Costs are displayed clearly at checkout and are dependent upon the location.
  • International orders can take up to 5 working days to be delivered and may also be liable to customs duties.

 

All orders placed before 2 PM and paid for will be dispatched the same working day. If possible, we will do our very best to ship any orders after this time which we often do regardless, but this cannot be guaranteed unless confirmation is given by phone. Alternatively, they will be dispatched the following working day.

All orders (with exception of accessories) will be shipped free of charge within the UK via DHL Express next (working) day delivery. Accessories will be dispatched using Royal Mail 1st Class Recorded Delivery free of charge.

International shipping costs are displayed clearly at checkout. The delivery cost will vary depending upon the receiving country. International orders can take up to 5 working days to be delivered and may also be liable to customs duties.

Please note that you will be required to sign for your package.

If you are not at home at the time of delivery, there may be an attempt to deliver to a neighbour. A card will be left informing you that an attempt has been made to deliver the goods and if left with a neighbour, this should be noted on the card. The receiver can either collect the parcel from their local DHL office or arrange another delivery. Additionally, you may now collect your parcel at one of the local DHL service points at your own convenience.

DHL Express Deliveries - Customer Service +44 (0) 844 248 0844 - Opening Times: 24 hours a day, 7 days a week

Please note: if you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happening, we reserve the right to ask the customer to pay the returning charge plus an additional cost for re-delivery before we are able to re-dispatch the item to you.

When the goods are delivered, you are responsible for checking that the order is complete and undamaged. You should check the goods carefully for any visible damage if possible, before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) of refusal. Alternatively, you may sign for the goods as 'UNCHECKED' at the time of accepting delivery, you meanwhile accept that the order is completed.

All orders will only be dispatched to the address given at the checkout. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

If the product(s) you have ordered are not available at the time of placing your order for any reason, you will be contacted by email or telephone within the same or next working day. We will advise you of the estimated delivery time and if this is not satisfactory you will have the right to cancel your order without any obligations and a full refund will be issued.

Following a successful transaction, you will be notified when your order has been dispatched and provided with a tracking number. If you do not receive a tracking number within 24 hours of completing your purchase, we ask that you first check your email "Junk/Spam" folder and then contact us here if you still need assistance.

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